1. Introduction

We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our remote computer repair services. By accessing our website or using our services, you agree to the terms outlined in this policy. We take data protection seriously and implement appropriate safeguards to protect your information at all times.

2. Information We Collect

We may collect personal information including your name, email address, phone number, and technical device details when you contact us or use our services. Additionally, during remote support sessions, we may temporarily access system information required to diagnose and fix issues. We only collect information that is necessary to deliver our services effectively and do not gather excessive or irrelevant data beyond what is required.

3. How We Use Your Information

Your information is used to provide and improve our services, communicate with you, and resolve technical issues efficiently. We may use your contact details to respond to enquiries, provide updates, and deliver support services. Technical data is used strictly for troubleshooting and system optimisation purposes. We do not use your data for unrelated purposes and ensure that all usage aligns with legitimate business needs.

4. Remote Access and Security

During remote support sessions, our technicians may access your system to diagnose and fix issues. All remote connections are secure, encrypted, and initiated with your consent. You remain in control of your device at all times and can terminate the session whenever you choose. We do not access, copy, or store personal files unless explicitly required for the repair process and approved by you.

5. Data Storage and Retention

We retain personal information only for as long as necessary to provide our services and comply with legal obligations. Once your issue is resolved, any temporary data accessed during the session is not stored unless required for follow-up support. We ensure that all stored data is protected using appropriate security measures and is deleted when no longer needed for operational or legal purposes.

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with trusted service providers, such as courier partners for collection services, where necessary to deliver our services. These parties are required to handle your information securely and only use it for the specific purpose it was provided for. We ensure all third-party interactions meet strict data protection standards.