1. Introduction

These Terms and Conditions govern the use of our services and outline the agreement between you and Fix My PC Now. By using our website or requesting services, you agree to comply with these terms. Our services are provided with the aim of delivering fast, reliable, and secure computer repair solutions. It is your responsibility to read and understand these terms before engaging with our services.

2. Service Scope

We provide remote computer repair, troubleshooting, optimisation, and data recovery services, along with collection and return services for hardware repairs. While we aim to resolve all issues, not all problems can be fixed remotely. In such cases, additional services may be required. We reserve the right to determine the most appropriate method of repair based on the nature of the issue.

3. Remote Support Consent

By requesting remote support, you grant permission for our technicians to access your device for diagnostic and repair purposes. All access is secure and conducted with your approval. You may terminate the session at any time. We are not responsible for pre-existing issues or data loss that may occur due to underlying system conditions beyond our control.

4. User Responsibilities

You are responsible for providing accurate information about your issue and ensuring your device is accessible for support. It is recommended that you back up important data before any repair work begins. While we take care to protect your system, we cannot guarantee prevention of data loss in all cases, especially where systems are already compromised or damaged.

5. Payment Terms

All services are subject to applicable fees, which will be communicated before work begins. Payment must be completed as agreed prior to or upon completion of the service. Failure to make payment may result in suspension of services. We reserve the right to update pricing at any time, but confirmed bookings will not be affected by changes made after agreement.

6. Collection and Return Service

For hardware repairs, we offer a collection and return service across mainland UK. Devices are handled carefully, but we are not liable for delays caused by third-party couriers. Once repairs are completed, devices are returned in tested and working condition. Customers are responsible for securely packaging devices where required to prevent damage during transit.